Terms and Conditions
General information
All customers must register on our website in order to be able buy our products.
This e-shop is not intended for trade purchases. If you have a shop, please either contact one of our wholesale partners or ourselves here.
Trial purchase
We offer a special half price promotion to enable you to choose the strings that suit you best at an affordable price. Only one item of a particular product per customer can be purchased using our special half price promotion.
You can use our half price promotion more than once to try different strings from our range. Our half price promotion can be combined with normal price purchases at any time. For example: buy a Karneol violin set at the half price promotional price this time, and when you return to purchase your next Karneol string set at the full price, you can order maybe an Amethyst and (or) Brilliant set at the half price promotional price. Only sets, not single strings, are available at the half price promotional price.
Every trial purchase must be authorised by us. This is why you cannot use instant payment if your basket contains any half price promotional items. You will receive a notification about the authorisation within two business days. Should you not receive our notification for you within two working days, will you check your spam box please. In any case, you can pay after the authorization by logging in to your account at warchalshop.com.
Only one name per address will be accepted. If we are in any doubt about the authenticity of the order, then we reserve the right to reject the order.
Shipping information
We normally ship strings within 2-3 business days. However please take into account that shipping times may be affected by circumstances beyond our control. For example, national holidays in different countries. Strings will be sent by registered airmail. We reserve the right to use different shipping companies if we feel this is appropriate or necessary. Shipping costs are EUR 6.90 to countries within the EU, and EUR 8.90 to countries outside of the EU regardless of the package weight.
Privacy policy
We never swap, share or sell any personal information held on our database (including email addresses). We keep your personal data safe. We don't collect and store and credit card information from our customers. Your payment is made solely on the PayPal website.
Guarantee and return policy
You have the right to return any item for a full refund of the purchase price, excluding shipping, within 14 days of the purchase. You do not have to provide a reason for the return providing the products have not been used and are unopened in their original packaging. They must also be received back in the same condition in which they were sent out from us. We do reserve the right to reject any further purchases if you decided to return the goods without a relevant explanation. Return shipping charges are not refundable.
If you believe that your string is defective, you can return it within two months of the original purchase date. Please send the defective string/s to our address using a registered method of post, and include a full description of what you believe to be wrong with the string. We will check the string/s, and if we find that there was a defect in the material or defective workmanship, we will send you a replacement. Wear and tear is not covered by this guarantee.
If you are posting from a country outside of the EU, please mark the package with: “returned item, value 1 USD” . This will avoid problems with customs clearance. In many countries there is a special customs information label available from post offices which should be affixed to the package.
Prices and VAT
EU customers will be charged VAT, but do not pay any additional duty or customs costs.
Customers outside the EU will be charged excluding VAT. However they may be liable for customs import duties and taxes.
Customs fees (applicable for customers in countries outside the EU)
You are responsible for paying import duties (possibly VAT or other taxes if applicable in your country). In some countries, (for example the USA), there is no duty on strings though tax may apply. Duty charges vary from country to country. Ask your local customs office for more details. We will not refund orders which were refused because of unpaid duty or taxes.
